Frequently Asked Questions
PRODUCTS
What is included in the instant bubble tea kit?
Each drink kit contains six individual packets of tea powder, six instant microwaveable boba pearls, and six eco-friendly paper straws, all conveniently packaged in a single pouch. The Instant Tapioca Pearls Kit is exclusively composed of tapioca pearls, available in a pack of 15 individual servings.
Are the boba pearls pre-cooked or do I need to prepare them?
The boba pearls are pre-cooked and just need to be heated in a microwave for 25 seconds before adding them to your tea for instant enjoyment! If you don't have a microwave, you can also place the sealed boba pack in boiling water for 90 seconds. For a full tutorial on preparing the drink, please click here.
What should I know about dietary considerations, allergens, and caffeine content?
For detailed information on dietary considerations, allergens, and caffeine content, please refer to the specific product listings on our website. Each product's unique composition and nutritional facts are clearly outlined under its respective listing to help you make informed choices based on your dietary needs.
What is the shelf life?
Our products are designed to maintain their quality and freshness up to their expiration date. When you purchase any of our products, you can expect a minimum shelf life of 6 months from the time of purchase. This ensures that you will have ample time to enjoy our products at their best.
ORDERING, SHIPPING, AND RETURNS
Where do you ship?
At present, our shipping services are limited to the United States, Canada, and Australia. Due to uncertainties in delivery success, we do not typically ship to other countries. However, if you are prepared to assume the risk of potential customs issues, and/or are willing to pay a much higher shipping fee, please email us at contact@gogonuts.shop. We will be happy to assist you in facilitating your order.
Click here to view our full Shipping Policy.
How long does delivery take?
Please allow one business day for us to process and handle your order.
Local delivery in the greater Vancouver Area and shipping within BC, Canada will take 1-3 business days. The shipping time is generally 2-6 business days for Canada and US orders.
Click here to view our full Shipping Policy.
What is your return/exchange policy?
Click here for more details on our Return Policy.
Have an unanswered question?
Please submit your inquiries here.